// Trust Center

Trust & Security

How Chronos protects the medical records and case data law firms trust us with.

Read our security overview and subprocessor disclosures for the underlying policies and details.

Compliance posture

SOC 2

Active SOC 2 readiness program; Type I engagement not yet started.

HIPAA

HIPAA-aligned architecture; Business Associate Agreement available when the parties' roles and intended use require one.

Infrastructure

Hosted on Aptible, whose infrastructure maintains HITRUST r2-certified controls and signs BAAs with every customer — Aptible's certification, not an independent Chronos certification.

Aptible dashboard

39/40 automated infrastructure checks passing (98%); 100% of HIPAA-Required checks.

One documented exception: Elasticsearch log-store replication, with compensating controls. This is an infrastructure-check snapshot, not an independent Chronos certification.

Our HIPAA safeguards overview explains the architecture and BAA context.

Insurance

$2,000,000 Technology E&O & Cyber Liability coverage, including an AI Coverage Endorsement, with a certificate of insurance available on request.

Data handling

Chronos uses a zero-training, zero-data-retention LLM layer, US-only data residency, and customer-controlled deletion. Read the Data Practices section for the details and boundaries.

Subprocessors

See the subprocessor disclosures for vendors, processing purposes, data categories, locations, and BAA status. We maintain the vendor list there rather than duplicate it here.

Security practices snapshot

  • AES-256 encryption at rest.
  • TLS 1.3 encryption in transit.
  • Role-based access.
  • Immutable audit log.
  • Mandatory in-app MFA with no admin bypass.
  • 15-minute step-up re-authentication before PHI export.

Our security overview and security policies provide the supporting detail.

Vulnerability disclosure

Security researchers can find scope, reporting instructions, response targets, and safe harbor in our Vulnerability Disclosure Policy.

Status & uptime

View the service status page for current status. Our published Service Level Agreement sets a 99.9% monthly uptime SLA target; this target is not a statement of measured uptime.

Security contact

For security questions and requests, email security@medchronosai.com.

NDA-gated documents

Available to customers under NDA once our SOC 2 Type I report is issued:

  • SOC 2 report.
  • Pen-test summary.

This is a document-availability notice, not a working download or a claim that either document has been issued.