FAQ

Frequently asked questions about Chronos

Everything law firms ask before adopting AI medical chronology software — product, pricing, HIPAA, and getting started. Can't find an answer? Contact sales.

// Product

What is Chronos?

Chronos is AI-powered medical chronology software for law firms. You upload medical records (PDFs, scans, mixed files), and Chronos extracts every medical encounter into an editable, chronological timeline — with each entry cited back to the exact source page. You can review and edit the timeline, chat with an AI assistant about the case, and export attorney-ready PDF, DOCX, or XLSX chronologies.

See all features

How does Chronos create a medical chronology?

Chronos processes each uploaded record with AI extraction: it identifies dates of service, providers, facilities, diagnoses, treatments, and medications, and assembles them into a chronological timeline. Every entry carries a citation to the source page, so a paralegal or attorney can verify any fact in one click. The timeline is fully editable — entries can be corrected, merged, suppressed, or annotated before export.

What file types can I upload?

Chronos accepts the file formats law firms actually receive: PDFs (searchable or scanned), images of records, and common document formats. Scanned and handwritten-adjacent records go through OCR before extraction. Files that cannot be safely processed are flagged rather than silently skipped.

Does Chronos work for personal injury and medical malpractice cases?

Yes. Chronos is built for litigation teams handling personal injury, medical malpractice, workers' compensation, and mass tort matters — any case where a cited medical timeline is needed. Case size is not a constraint: one credit covers one case regardless of page count.

Legal chronology overview

Do I need to install any software?

No. Chronos is a web application that runs in any modern browser. There is nothing to install, and records are processed on HIPAA-aligned infrastructure with a signed Business Associate Agreement (BAA) included with every account.

Can I edit the chronology Chronos produces?

Yes. The timeline is an editable working document, not a static export. You can edit any entry inline, add attorney notes, suppress irrelevant pages, and re-order or merge events. Exports (PDF, DOCX, XLSX) reflect your edited timeline.

Can Chronos build demand packages and deposition summaries?

Yes. Beyond the chronology, Chronos generates a demand package built on the cited timeline, deposition summaries from uploaded transcripts, and forward-looking damages outputs — future medical cost projections, life care plan summaries, and lost income worksheets. Every output keeps its source citations.

Demand package features

Does Chronos integrate with Clio, Filevine, or Litify?

Yes. Chronos connects to Clio, Filevine, and Litify so finished chronologies, demand packages, and summaries can be pushed straight into the matter in your case management system. Clio connects via OAuth; integration credentials are stored encrypted and are never displayed back.

Integration details

Can Chronos handle medical imaging (DICOM) files?

Yes. DICOM series (MRI, CT, X-ray) uploaded with the case file open in a built-in viewer, so your team can review imaging alongside the chronology without separate radiology software. Chronos also extracts ICD-10, CPT, and HCPCS codes onto chronology entries, tags entries by issue or injury, offers a dedicated medications view, and supports team comment threads with @mentions.

How accurate is the AI extraction?

Every extracted entry carries a confidence score and a citation to the exact source page, so accuracy is verifiable rather than taken on faith. We have not yet published measured accuracy statistics — our benchmark page explains the methodology we use and clearly labels which figures are placeholders pending measured data.

Read the benchmark methodology

Does Chronos extract ICD-10, CPT, and HCPCS codes?

Yes. Chronos automatically extracts ICD-10 diagnosis codes, CPT procedure codes, and HCPCS supply codes onto every chronology entry. The codes are exported alongside the timeline in PDF, DOCX, and Excel formats and are available in a grouped view, ready for use in damages models or expert review.

Extraction features

Can Chronos flag providers whose records are missing from the case file?

Yes. Chronos analyzes the extracted records and surfaces provider coverage suggestions — identifying providers, facilities, or specialists that appear in the record text but have no uploaded records tracked against them. Your team can accept, dismiss, or restore each suggestion, and every decision is attributed to the team member who made it for future reference.

Case tools

Can my team collaborate on a case review inside Chronos?

Yes. Any chronology entry supports threaded comment discussions. Team members can @mention colleagues to pull them into a specific review thread, and open comment threads are surfaced on the case dashboard so nothing falls through the cracks. Comments are visible only within your firm account and are not included in exports.

// Pricing & billing

How much does Chronos cost?

Chronos uses simple credit packs starting at $39 per case. One credit processes one full case regardless of page count — a 300-page case and a 3,000-page case each cost one credit. Your first case is free, with no credit card required.

See pricing

Do credits expire?

No. Credits never expire and are shared firm-wide — any member of your firm can use them at any time. Buy credits when you need them; unused credits carry forward indefinitely.

Is there a subscription or a contract?

No subscription is required — credit packs are pay-as-you-go. There are no seat fees, no minimum commitments, and no long-term contract. Firms that prefer predictable monthly billing can contact sales about volume arrangements.

Is the first case really free?

Yes. Every new firm gets its first case processed free, with no credit card required, so you can evaluate the output quality on a real case before paying anything.

// Security & HIPAA

Is Chronos HIPAA compliant?

Chronos is HIPAA-aligned with a signed Business Associate Agreement (BAA) included on every account. We run on HIPAA-eligible infrastructure with AES-256 encryption at rest, TLS 1.3 in transit, enforced multi-factor authentication, role-based access controls, immutable audit logs, and US-only data residency. HIPAA compliance is a shared responsibility between Chronos (as Business Associate) and your firm — the BAA defines those obligations.

HIPAA compliance details

Does Chronos sign a Business Associate Agreement (BAA)?

Yes — a signed BAA is included with every account at no extra cost, from solo practitioners to large firms. It is presented during onboarding before any PHI is uploaded, and the template is available to your IT or compliance team on request beforehand.

Is my clients' medical data used to train AI models?

No — never. Protected health information uploaded to Chronos is used only to produce your firm's chronology. It is not used to train AI models, inside or outside Chronos, and this commitment is contractual in the BAA.

Where is my data stored?

All data is stored encrypted (AES-256) in United States data centers on HIPAA-eligible infrastructure. Data never leaves the US. Daily encrypted backups are retained for 30 days and monthly backups for 12 months, all under the same access controls.

Full security overview

Can I permanently delete cases and records?

Yes. You can delete individual cases or your entire account at any time. Deletion is permanent, logged in the audit trail, and deleted data ages out of all backups on a published schedule. We do not retain PHI after contract termination.

What certifications does Chronos hold?

Chronos runs on Aptible's HIPAA-eligible infrastructure and operates an active SOC 2 readiness program. Chronos (Mahlum Innovations LLC) carries $2,000,000 in Technology Errors & Omissions and Cyber Liability insurance, including an AI coverage endorsement. Security documentation — BAA template, questionnaire responses, subprocessor list — is available through sales.

// Getting started

How do I get started with Chronos?

Create an account, sign the BAA during onboarding, upload the records for your first case, and Chronos produces your first cited chronology — free. Most firms are reviewing their first timeline the same day they sign up.

Create your account

How long does it take to process a case?

Processing runs in the background after upload and typically completes the same working session — you are notified when the timeline is ready. Turnaround depends on page volume and record quality; we deliberately do not publish a fixed turnaround claim until we publish measured data.

Can my whole firm use one account?

Yes. Chronos is firm-based: attorneys, paralegals, and staff each get their own login under the firm account, with role-based permissions controlling who can see and do what. Credits are shared across the firm.

What does a Chronos chronology look like?

See our sample chronology page for a fictional, clearly-labeled example showing the timeline structure, per-entry page citations, and export format a firm receives.

View the sample chronology

Still evaluating? Run your first case free.

No credit card, no contract — upload one real case and judge the cited timeline yourself. Signed BAA included from day one.